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Business

GMO chief's tearful apology: crisis PR experts say the show obscured the breach

Masatoshi Kumagai spent three and a half hours taking questions over a data breach at a group company. A crisis communications review finds the memorable lines got in the way of the explanation.

JR Central to raise linear maglev cost estimate again, past ¥11 trillion

The Tokyo–Nagoya leg of the linear Chuo Shinkansen will cost more than the ¥11 trillion JR Central has been quoting, with a new figure due by the end of the year — the third increase since construction began.

Customer harassment measures become a legal duty, but nothing punishes firms that ignore it

From October, companies and local governments must set up policies and complaint desks for abusive customers. Miyazaki's restaurants and city hall show what the rules are up against.

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