Sony Group is taking measures over unauthorized access to its PlayStation online service but has not disclosed how many users are affected, CFO Tao Lin said at an earnings briefing on November 5.
The breach involves family accounts being added without the account holder's permission. Lin apologized at the briefing, saying the company takes the matter "very seriously," but added: "Please understand that we are taking steps." He did not give a number of affected cases.
PlayStation had about 127 million monthly active users in September, a record for the service.
Other Sony leaks disclosed
Sony Group has announced a series of breaches from unauthorized access but has not published any impact on PlayStation users. About 2.58 million pieces of personal information leaked from Sony Network Communications' internet connection service, and customer data including account numbers has also leaked from Sony Bank and Sony Life Insurance.
The disclosure came alongside strong games results. Sony raised its consolidated net profit forecast for the fiscal year ending March 2027 to 1.33 trillion yen from 1.21 trillion yen. For the six months to September 2026, it reported revenue of 6.2672 trillion yen, up 9.4% on the same period a year earlier, and net profit of 791.7 billion yen, up 38.8%.