A network fault at a Fujifilm Group vendor has halted My Number card certificate services at convenience stores across Japan, with at least 38 municipalities in 20 prefectures announcing problems by 11:30 a.m. on November 10.
The failures affect family register copies and extracts, copies of the family register supplementary sheet, and residence certificates. Some municipalities reported that convenience store services stopped entirely.
The municipalities said the trouble lies in the network used by the certificate issuance system operated by Fujifilm System Service, based in Shinjuku Ward, Tokyo. The company was still investigating the cause as of 2 p.m., and no restoration time had been set.
Where the outages were reported
Municipalities that announced the problem span Hokkaido, Aomori, Akita, Fukushima, Ibaraki, Saitama, Chiba, Tokyo, Kanagawa, Gifu, Shizuoka, Aichi, Hyogo, Nara, Yamaguchi, Fukuoka, Nagasaki, Kumamoto, Oita and Okinawa.
- Hokkaido: Abashiri
- Aomori: Mutsu
- Akita: Yuzawa
- Fukushima: Aizuwakamatsu
- Ibaraki: Moriya, Kamisu
- Saitama: Fujimi, Miyashiro
- Chiba: Kisarazu, Kimitsu, Sodegaura, Inzai
- Tokyo: Minato, Setagaya, Suginami, Mitaka, Tama
- Kanagawa: Isehara
- Gifu: Kakamigahara, Gero
- Shizuoka: Kakegawa, Iwata
- Aichi: Toyohashi, Toyota, Chita
- Hyogo: Kami
- Nara: Ikoma
- Yamaguchi: Hagi
- Fukuoka: Kasuga, Dazaifu, Kama, Itoshima
- Nagasaki: Nagasaki, Omura
- Kumamoto: Kikuchi, Hitoyoshi
- Oita: Nakatsu
- Okinawa: Urasoe
Registration requests also blocked
The impact varies by municipality. Beyond certificates, the outage has blocked the advance registration that lets people obtain family register certificates at convenience stores when their registered address differs from their family register's location.
In some areas, residents can no longer obtain copies of their residence certificate, certificates of matters recorded on it, registered seal certificates, or income and tax certificates.
Chita in Aichi Prefecture said the fault occurred at 6:30 a.m. in the convenience store certificate issuance system it uses. Setagaya Ward in Tokyo said the dedicated My Number card terminals inside the ward also cannot issue family register certificates or process registration requests.
Gero in Gifu Prefecture is telling residents that family register certificates cannot be issued the same day even at municipal counters.